
Goose Creek Candles
Reviews and Complaints
Need to change mailing address
Need to change mailing address is incorrect I cannot reach anyone to change my address. This is very frustrating.
Having to leave an email when no one contact you back. I need someone to call me immediately for it get sent to the wrong address.
User's recommendation: Need to be able to talk someone
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Verified ReviewerBroken candle
I need to talk to someone about candles I ordered three of them and one is broken cracked so can I get a phone number for someone to call me or you call me
Preferred solution: A new candle
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Verified ReviewerI ordered 2 candles for my daughter 1 was cracked all the way around when it was delivered now you want me to send pictures I'm not doing that what I can do is return the cracked one and you replace i
Not sure
My daughter lives in California, and I live in KY. When the candles were finally delivered, one was cracked.
She took pictures and sent them to me, but now she has to take a picture of the label. This is bothersome to me.
Preferred solution: Send out another candle and I will send the cracked one back
Orders placed yesterdsy
Need to talk about my orders and cant getthrough. Being charged for 2 orders but never received confirmation or where they are being delivered
User's recommendation: Don’t order from this company
Status of my order
I was notified that they would be delivered on January 4. I ordered them on December 11. I wanted them for Christmas but I love the scents.
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Verified ReviewerBroken diffuser
Stopped misting. Cleaned it and switched out the cord, etc., but nothing changed.
This is the third one I bought. I have no receipts.
Preferred solution: Full refund
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Verified ReviewerTo deal with ruined candled due to not being delivered directly to my house .
It never happened. No one ever answered me.
I am just sending them back. I expect a full refund. I am paying out of pocket to return, so they can't withhold shipping charges. I absolutely love their candles and will definitely purchase again, just not during the summer in Arizona.
It was 106* when delivered.
All were completely liquefied. The mailbox and corner where it was smelled heavily.
- Smells good burns great
- No cons
Preferred solution: Full refund
User's recommendation: Don’t have candles delivered in the summertime
Order status
I ordered on 12/7/24. Havent received my order and havent had any communication at all from them.
When can I expect the shipment to arrive since it includes Christmas candles?
Correct the spelling of my street address for and order that was just placed a few minutes
The spelling of my Street Address needs to be corrected. Can you correct the street address spelling for Order #
1449****US.
Orders placed yesterdsy
I placed over $150 order in November. I never received confirmation or delivery date.
The money has already been taken from my bank but no candles. Very poor customer service
User's recommendation: Do t buy from this company
Did not receive my package
I never recieved my package! I had a big order! Its as if someone just might of took it my email said it was delivered today on
Nov 21, 2024 but nothing is there
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Verified Reviewer |To make sure I didn't double order
I just want to make sure I didn't double order. There's all .
I just want to make sure I didn't double order. Please contact me by phone 86432**** or emai atl dmcherring29680@***.com. I do appreciate. Thank you.
Please get in contact with me.
I don't want to send anything back. I want to cancel.if I did double order.
User's recommendation: Answer in due time,
Still waiting for my candles to arrive
I have not received my candles my first time buyer please let me know about my candles and when they will get here
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder never arrived, no customer service available
I placed an order from Goose Creek for the first time after only purchasing Bath and Body Works candles. My order never arrived.
The photo is of a porch that is not mine. Customer Support replied once, then never responded again.
I am so upset that I ever ordered from them. Never again!
Preferred solution: Full refund
User's recommendation: Stick with Bath and Body Works
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Verified Reviewer |Candles were never delivered, they are crooks
No order was delivered
They never respond back
Lost a customer for life
Run away
Save your money
Lmcrooks
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I ordered my stuff on 12/8 and haven’t heard anything. They had a big sale!
These are gifts so I purchased different gifts because I am giving them to people I won’t see at Christmas ! Very frustrating!