Rayen Hjz
map-marker Jacksboro, Texas

Need to change mailing address

Need to change mailing address is incorrect I cannot reach anyone to change my address. This is very frustrating.

Having to leave an email when no one contact you back. I need someone to call me immediately for it get sent to the wrong address.

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User's recommendation: Need to be able to talk someone

Doris D Rdw

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Verified Reviewer

Broken candle

I need to talk to someone about candles I ordered three of them and one is broken cracked so can I get a phone number for someone to call me or you call me

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Loss:
$13

Preferred solution: A new candle

Cassandra T Oga

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Verified Reviewer

I ordered 2 candles for my daughter 1 was cracked all the way around when it was delivered now you want me to send pictures I'm not doing that what I can do is return the cracked one and you replace i

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Goose Creek Candles - I ordered 2 candles for my daughter 1 was cracked all the way...
Goose Creek Candles - I ordered 2 candles for my daughter 1 was cracked all the... - Image 2
Goose Creek Candles - I ordered 2 candles for my daughter 1 was cracked all the... - Image 3
Updated by user Jul 16, 2024

Not sure

Original review Jul 15, 2024

My daughter lives in California, and I live in KY. When the candles were finally delivered, one was cracked.

She took pictures and sent them to me, but now she has to take a picture of the label. This is bothersome to me.

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Loss:
$12

Preferred solution: Send out another candle and I will send the cracked one back

Anonymous
map-marker Troy, Michigan

Orders placed yesterdsy

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Need to talk about my orders and cant getthrough. Being charged for 2 orders but never received confirmation or where they are being delivered

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User's recommendation: Don’t order from this company

Anonymous
map-marker Fall River, Massachusetts

Status of my order

I was notified that they would be delivered on January 4. I ordered them on December 11. I wanted them for Christmas but I love the scents.

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Gwen D Lyx

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Verified Reviewer

Broken diffuser

Stopped misting. Cleaned it and switched out the cord, etc., but nothing changed.

This is the third one I bought. I have no receipts.

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Preferred solution: Full refund

Vanessa K Qzf

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Verified Reviewer

To deal with ruined candled due to not being delivered directly to my house .

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Goose Creek Candles - To deal with ruined candled due to not being delivered directly to...
Goose Creek Candles - To deal with ruined candled due to not being delivered... - Image 2

It never happened. No one ever answered me.

I am just sending them back. I expect a full refund. I am paying out of pocket to return, so they can't withhold shipping charges. I absolutely love their candles and will definitely purchase again, just not during the summer in Arizona.

It was 106* when delivered.

All were completely liquefied. The mailbox and corner where it was smelled heavily.

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Loss:
$50
Pros:
  • Smells good burns great
Cons:
  • No cons

Preferred solution: Full refund

User's recommendation: Don’t have candles delivered in the summertime

Anonymous
map-marker Lima, Ohio

Order status

I ordered on 12/7/24. Havent received my order and havent had any communication at all from them.

When can I expect the shipment to arrive since it includes Christmas candles?

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1 comment
Guest

I ordered my stuff on 12/8 and haven’t heard anything. They had a big sale!

These are gifts so I purchased different gifts because I am giving them to people I won’t see at Christmas ! Very frustrating!

Matisha Faq
map-marker Kalamazoo, Michigan

Correct the spelling of my street address for and order that was just placed a few minutes

The spelling of my Street Address needs to be corrected. Can you correct the street address spelling for Order #

1449****US.

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Anonymous
map-marker Troy, Michigan

Orders placed yesterdsy

I placed over $150 order in November. I never received confirmation or delivery date.

The money has already been taken from my bank but no candles. Very poor customer service

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User's recommendation: Do t buy from this company

Kristoff Xze
map-marker Stamford, Connecticut

Did not receive my package

I never recieved my package! I had a big order! Its as if someone just might of took it my email said it was delivered today on

Nov 21, 2024 but nothing is there

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Courtland Cic

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Verified Reviewer
| map-marker Charlotte, North Carolina

To make sure I didn't double order

I just want to make sure I didn't double order. There's all .

I just want to make sure I didn't double order. Please contact me by phone 86432**** or emai atl dmcherring29680@***.com. I do appreciate. Thank you.

Please get in contact with me.

I don't want to send anything back. I want to cancel.if I did double order.

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User's recommendation: Answer in due time,

Simran Fdk
map-marker New York, New York

Still waiting for my candles to arrive

I have not received my candles my first time buyer please let me know about my candles and when they will get here

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Erin S Nqs

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Verified Buyer
|

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Verified Reviewer

Order never arrived, no customer service available

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Contains 1 confidential file for company representatives

I placed an order from Goose Creek for the first time after only purchasing Bath and Body Works candles. My order never arrived.

The photo is of a porch that is not mine. Customer Support replied once, then never responded again.

I am so upset that I ever ordered from them. Never again!

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Loss:
$149

Preferred solution: Full refund

User's recommendation: Stick with Bath and Body Works

Cashel Zsu

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Verified Reviewer
| map-marker Houston, Texas

Candles were never delivered, they are crooks

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No order was delivered

They never respond back

Lost a customer for life

Run away

Save your money

Lmcrooks

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