Goose Creek Candles
Reviews and Complaints
Damaged candle in my order
I received my order #1543****US and one of the candles in the order was broken. It was lavender vanilla. Please refund me or send replacement.
Thank you.
Columbus, Mississippi
My order was Canceled
My order got canceled and the candles was Christmas present! They talking it was fraudulent because I ordered $301 candles!
Now I got order from bath and body works to get my Christmas gifts praying it be here before Christmas! Im so upset because Im disabled and cant go out and shop for myself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salem, Missouri
Cant call company
When I get sent a code in my email and leave to get it, when I come back here in Goose Creek, it goes right back to the home freaking page. I would rate all with a damn zero!
- Wrong shipping address gets used
- No response from customer support at all after 3 reports s3nt to goose creek support
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shreveport, Louisiana
Broken candle jar
I received my shipment of candles, and one of my candles is in a broken jar. Your candles were recommended by a friend, but I'm disappointed in my shipment.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFinding out about my order placed on November 9
I don't think I received my order placed on November 9. I could not find my order on the Goose Creek app.
- Inexpensive
- Not any
Preferred solution: Confirmation of my goose creek order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No one answered my call. Went to this page after 1 ring. Your customer service is terrible.
I've sent emails, the first one back in September, and then I've sent some texts to your number, and no one's bothered to get back to me. I need a callback, considering problems with two of your candles: one was incorrect, and one broke.
- Great scents
- No allergy
- Fill my home
- Bad service
Preferred solution: Full refund
User's recommendation: They are great candles, but I had the incorrect candle sent and my emails were never returned and I received a broken candle and again no return email and when I did a call through texting My call hung up and asked me to answer as to how my problem was rectified.
Johnstown, Pennsylvania
Unhappy
Haven't talked to them yet
Need to get my order to me. They are not available to talk to. Hopefully I get my order since my charge card has been charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saco, Maine
My order said it was delivered and I never received it!!!!
I ordered a long time ago, and I have not received my order. I am extremely dissatisfied with this problem!
- Never received my products
Preferred solution: Deliver product or service ordered
Sacramento, California
I haven't received my orders, 2 separate orders none have arrived, ordered on December 12th.
Get orders to customers sooner than this; unacceptable. I've always received my Goose Creek candles a lot sooner, but no correspondence has happened.
Can you figure out what happened to my orders, please?
My order number is 1581**** US, and also order number 1581**** US. I've never waited this long for your products; can you please help me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my order
I ordered several candles several weeks ago and never received my order. Ive tried reaching you several times and have been unable to successful.
I am very frustrated. Please contact me about this asap. I do not know the order #.
My phone number is 251-597-****. My email is dianefischer1947@***.com
User's recommendation: Be ready for a nightmare trying to reach this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken candles
The mail guy left the box of candles upside down and when I opened the box the fell on the floor and broke.
Lewisburg, Pennsylvania
Long processing time
Did not think would take over 2 wks to receive candles. When tried to reach customer service all I got was AI customer service offering no help with a bunch of smiley face and heart emojis. Quite sincere in their customer service effort .
Troy, North Carolina
Never received goods
I placed an order 12/03/2025 Paid EXTRA to Expedited the order for faster shipping. as of 12/10/2025 I still have not received my order. No way of getting in contact with them by phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
I received a damaged item in my shipment. I could not find an active phone number to call about it.
I finally found a text phone number and they took care of it immediately.
So it worked out fine. It just wasn't initially easy to find out their contact info.
- Very helpful once you locate their texting support number
- Hard to locate their texting number
Preferred solution: Already received a replacement.
User's recommendation: Find their texting phone number for customer service. There is no phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
Terrible Customer Service from Goose Creek Candles
My order arrived with the foam soap I had ordered having exploded all over the box and all over the other items in the box! I was told via email (because their phone number does not work by the way) that I would receive a refund for the soap only and I should wash off the other items because it was just soap 
excuse me WHAT
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.