Goose Creek Candles Reviews
Goose Creek Candles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 163 reviews, 19% would recommend; consumers are mostly dissatisfied and 77% of ratings are unfavorable.
Key Takeaways for Future Customers
- Goose Creek Candles reviews show consistent delivery and tracking problems.
- Expect limited live support; many customer complaints about unreachable phone and slow responses.
- Product quality praised for scent, price, variety and perceived value.
Negative Feedback / Risk Areas
- Frequent missing, returned, or wrong-address shipments and delivery damage.
- Poor customer service responsiveness and difficulty obtaining refunds.
- Billing issues reported, including charges without received orders and payment disputes.
Positive Feedback
Customers like the scents, good price and variety; a few reports of issues resolved via email.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 163 reviews, 19% would recommend; consumers are mostly dissatisfied and 77% of ratings are unfavorable.
Key Takeaways for Future Customers
- Goose Creek Candles reviews show consistent delivery and tracking problems.
- Expect limited live support; many customer complaints about unreachable phone and slow responses.
- Product quality praised for scent, price, variety and perceived value.
Negative Feedback / Risk Areas
- Frequent missing, returned, or wrong-address shipments and delivery damage.
- Poor customer service responsiveness and difficulty obtaining refunds.
- Billing issues reported, including charges without received orders and payment disputes.
Positive Feedback
Customers like the scents, good price and variety; a few reports of issues resolved via email.
Media from reviews
Bryant, Arkansas
Trouble finding candle
I had trouble finding the scent of candle I wanted.Surely there is a faster way to locate an item without going through the whole list.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: All my candles was broken besides one
Company fixed the issue and I have been provided with product replacement. 5 broken candles was replaced and I'm good with that. Take it up with the company they will fix it.
Not good i have ordered a lot of candles from *** never had this problem even shipped to other people.
Nothing has happened, i would like the candles replaced, and i the delivery person should be recommend because it's like who ever it was just dropped the box so what is going to happen with the broken candles is ups coming back to get them because glass is all in the box so will i get some more candles?
User's recommendation: To be home so you can receive your candles
Cedar Hill, Texas
I just received my order and my wax melts are all melted inside the container they came in
I received my order and all of my wax melts are melted, and they all melted out of the containers and into the packaging. Its all packed it in and I need to talk to somebody about getting some more sent out.
Preferred solution: I would like them to be sent back out and not melted and if you can’t send them without I’m getting melted then I wanna refund and yes, I was out 20 something dollars and I’ve been a customer for a long time and I’ve never had this happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
Damaged Candles
TERRIBLE
The order of my candles were received damaged, I've sent several photos of the damaged products, upon receiving the Email to pre-ordering, says that the fragrance is out of stock, replacing with a new fragrance, upon doing that, i get a subtotal of X amount of dollars, May i just have my refund back of my purchase PLEASE!!!
Preferred solution: Full refund
Paterson, New Jersey
Damaged candle
Candle was delivered broken still waiting to hear back and if theyre going to send me another candle, I havent heard anything other than they received my email, but I wanna make sure its going to be taken care of
- Great candles
Preferred solution: New candle
User's recommendation: Great candles
Miami, Florida
The glass on one of my candle came broken
I love the candles. They smell amazing.
The only issue is that i just received my candles today and one of my candles glass is broken. Other then that everything else is great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order
I ordered and have not received it! Afterpay is charging me, and I didn't get candles! What now since Goosecreek is impossible to contact!
Preferred solution: Deliver product or service ordered
User's recommendation: No recommend till order is sent and recieved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Great candles, but forget trying to call them, they have wrong number to call!
Have a live person that can help u place an order!!! Sometimes texting or virtual assistant isnt enuf!!!
Baltimore, Maryland
Broken candles
I opened the box on delivery and there are six broken candles in the box. I'm having a hard time contacting somebody in customer service that keeps going to some AI-generated thing.
Preferred solution: New candles that are not broken
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing candles
- - Candles damaged per UPS.
- - Goose Creek couldn't reconcile two order numbers.
- - UPS refunded the damage; still no candles or delivery date.
In April 1983 Rosenthal left Vegas forever I purchased my candles with the delivery date of July 7th on July 8th I received it email from UPS stating my candles were damaged. On the same day I reached out to goose Creek who had no idea what I was talking about even after I sent them the email.
I didn't received another order number without any delivery information other than seeing my delivery time had expired. I reach back out to the company after speaking to you UPS.
Goose Creek candles tells me that I need to contact another department because my order said deliver although they know it wasn't I then spoke to a different department which only was more frustrating than the whole delivery situation I had to send proof of my correspondence to UPS although UPS already sent goose Creek candles a refund for the damage items and goose Creek candles gave me a different order number for the same candles how this company is unable to research both order numbers that they provided is mind blowing. Needless to say I'm extremely frustrated with goose Creek candles I have no candles no money and no delivery date of paid for a candles
- I never received the candles
- Horrible horrible customer service and delivery issues
Preferred solution: Deliver product or service ordered
User's recommendation: The reviews with less than four stars to see why they were unpleased with goose Creek candles
You called GC too soon. This happened Wednesday.
Who knows the date UPS contacted GC and how long before they sort the matter out. Give it a week.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery takes too long!
Obviously after reading all reviews on Goose Creek candle Co., they just dont care about it taking forever to get orders! Every remark I saw people complained about it taking too long!
I live in Ga., shouldnt take weeks! Its really too bad love their candles but prob will go back to bath and body! Goose Creek has NO live customer service!!
Unlike bath and body! Wake up Goose Creek!!!
- Luv their peach 3 wick candles
- Delivery is waay too long
Preferred solution: Deliver product or service ordered
User's recommendation: Use bath and body, not Goose Creek!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package was returned to goosecreek on 7-31-2026 at7:48pm by ups about an incomplete address I’ve never had this problem before my address is 901 E 36th Street AptC Richmond Virginia 23224
I received an email from ups saying my package was returned on 7-31-2020 at 7:48pm because of an incorrect address I would like for my package returned back to me asap I never had this problem before getting packages from goosecreek
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Shattered candled in my delivery order
One of my candles was shattered when I received it. I tried to call customer service, but it kept giving me a wrong number. I buy a lot of candles, but I probably won't anymore.
- Good value
- Broken candles and shipping takes too long
User's recommendation: Beware of a lot of shattered candles.
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Verified ReviewerOrder
They never fixed the issue and you cant even get through to a person not even through email. You pay the protection fee and still not protected
Preferred solution: Full refund
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Verified Reviewer |
Aurora, Colorado
Wrong shipping address on recent order
The wrong shipping address is off for current order: 1639****US. The correct shipping address should be 2825 Unaweep Ave, Grand Junction, Colorado. Can this be corrected prior to shipping for this order? Thank you.
Tammy Gower
970-712-****
tammygower905@***.com
- Good prices on candles
Preferred solution: An address correction so it’s shipped to the proper address. I moved from the address. It’s being shipped to currently I don’t live there anymore.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not shipped
Ordered July 10th and paid for expedited shipping. It is now July 16th and the order is still not shipped. There is no number to call.
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t purchase.
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Broken candles. glass everywere.
Can't reach anyone at [GEOGRAPHIC_DATA]. not happy.