Goose Creek Candles
Goose Creek Candles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 144 reviews; 18% would recommend. Consumers cite high price level, frequent customer complaints, and many requests for refund. 50% say customer service should improve and 43% won't repurchase.
Key Takeaways for Future Customers
- Check recent Goose Creek Candles reviews before ordering.
- Document shipments and photos on delivery for refund requests.
- Expect slow or limited customer service response.
Negative Feedback / Risk Areas
- Repeated reports of damaged or shattered candles on arrival.
- Poor customer service access, hangups, and no replies.
- Billing and overcharge issues with unresolved refund requests.
Positive Feedback
Some customers praise the scents, variety, and perceived value when products arrive intact.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 144 reviews; 18% would recommend. Consumers cite high price level, frequent customer complaints, and many requests for refund. 50% say customer service should improve and 43% won't repurchase.
Key Takeaways for Future Customers
- Check recent Goose Creek Candles reviews before ordering.
- Document shipments and photos on delivery for refund requests.
- Expect slow or limited customer service response.
Negative Feedback / Risk Areas
- Repeated reports of damaged or shattered candles on arrival.
- Poor customer service access, hangups, and no replies.
- Billing and overcharge issues with unresolved refund requests.
Positive Feedback
Some customers praise the scents, variety, and perceived value when products arrive intact.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
DAMAGED PACKAGE
Received my candles through the postal Services all shattered, the packaging of the candles was HORRIBLE...THEY PLACED NOTHING INSIDE OF THE PACKAGE TO ACTUALLY PROTECT THE GLASS, THEN RECEIVED EMAIL TO BE REPLACED, THEN NEVER REPLACED... A TOTAL LOSS OF OVER $50...I WOULDN'T RECOMMEND GOOSE CRREK CANDLES @ ALL!!!
Baltimore, Maryland
Broken candles
I opened the box on delivery and there are six broken candles in the box. I'm having a hard time contacting somebody in customer service that keeps going to some AI-generated thing.
Preferred solution: New candles that are not broken
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Shattered candled in my delivery order
One of my candles was shattered when I received it. I tried to call customer service, but it kept giving me a wrong number. I buy a lot of candles, but I probably won't anymore.
- Good value
- Broken candles and shipping takes too long
User's recommendation: Beware of a lot of shattered candles.
Parkville, Maryland
Damage orders
I received my over yesterday and I just opened the package and one of the candles glass jar is broken and cracked.
Preferred solution: I would like the Cool Rain Drops sent to me with out the jar broken.
User's recommendation: Make sure your packaging materials are good enough to keep the jars from breaking
Marshall, Texas
Broken candls
Nothing happened ony end when opened candles were broken replacement replace
Replace Replace Replace Replace Replace
User's recommendation: Glass inside be careful
Detroit, Michigan
One of my candles arrived broken
- I ordered 4 candles and they arrived today; one is broken.
- I need a replacement for Sparkling Orange Mimosa and this should be resolved ASAP.
I ordered 4 candles and they arrived today. One of them was broken.
I need to get a replacement.
The candle name is Sparkling Orange
Mimosa.
Ive ordered many times with no problems. I need this resolved ASAP
Thank you.
- Great scents long lasting arrive quickly
- Have had none until today
Preferred solution: Full refund
User's recommendation: I do recommend Goose Creek. I’ve ordered many times before with no issues.
Maineville, Ohio
Resolved: Order was completely wrong
- I received 13 candles instead of 11 and only 2 were correct.
- I asked for a return label and full refund, I’ve spent a lot with them, but no reply.
Opened up my boxes of Goose Creek Candles to find they sent me 13 when I ordered 11. Out of all those candles, only 2 were correct.
I've reached out, asked for a label to return them, and have yet to get an answer. I've spent quite a bit of money with them since I've started ordering from them.
I'd like a return label and a total refund.
Disappointed in their customer service.
- Great scents
- Customer service and no way to talk to anyone
Preferred solution: Full refund
User's recommendation: I'll recommend them if and only if they get their customer service to be more responsive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was returned back to you 55
My order was returned back to you. A new order or return has not been sent to me. It has been over one month.
Preferred solution: Full refund
User's recommendation: Never use Goose Creeek
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing overcharged
The price for my candles was $ and when I went to purchase it became $96! Then when I called customer service, It sounded like someone answered and then I was cut off twice. I have spent thousands of dollars on this company and I'm now very very very frustrated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange payment
Answer my phone call. Just trying to change payment.
Please let me change payment all Im asking before my time slot is gone niw Im just taking up characters because this is also ridiculous. Get your customer service in check
- Luke the smell
- Customer service and no way to talk to anyone
User's recommendation: Don’t try calling.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe new chat system, needs to be better.
I had to wait till the next business day to get help, and ended up paying10 dollars. I contacted within the first hour, and wasn't able to get a response until after the hour, and it caused me to have to pay 10 dollars.
Forrest City, Arkansas
My package
They delivered my package to the wrong house and there is no way to get in touch with the company I don't know who house this is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reno, Nevada
Received shattered candle in delivery, am unable to get ahold of customer service due to incorrect numbers. How doi I get a refund???
see reason for review, received a shattered candle in the mail and none of the customer service numbers are valid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about order
First time I called, hung up on me. Second time, no one answered.
Trying to figure out why Thursday it said my order was sent to UPS. Now here it is Monday and I received another notification saying my stuff has just now been sent too.
Preferred solution: Deliver product or service ordered
Annapolis, Maryland
Damaged items unresolved
I received damaged candles. Sent pictures.
No response. Hung up twice by offensive APISSED CONSUMER This is a bunch of ***
Preferred solution: Full refund
User's recommendation: Don’t purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder damaged.
My candles were damaged. I even have pictures. The Goose Creek customer service number doesn't even work.
Preferred solution: Full refund
User's recommendation: Don't order goose creek
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Broken candles. glass everywere.
Can't reach anyone at [GEOGRAPHIC_DATA]. not happy.