Goose Creek Candles
Goose Creek Candles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 132 reviews with about 21% of users likely to recommend; most feedback is negative around service and reliability.
Key Takeaways for Future Customers
- Check Goose Creek Candles reviews for recurring reports of late or missing shipments.
- Expect good scents and variety but consider the risk of poor customer service and delivery issues.
- Document orders and payment if you expect timely refunds or replacements.
Negative Feedback / Risk Areas
- Repeated complaints of unreachable customer service and nonworking phone numbers.
- Many reports of damaged, missing, or wrong deliveries and difficulty obtaining refunds or replacements.
- Concerns about billing errors and slow order processing.
Positive Feedback
Customers praise the candles' scents, price points, and product variety, and some issues were resolved when contact was eventually made.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 132 reviews with about 21% of users likely to recommend; most feedback is negative around service and reliability.
Key Takeaways for Future Customers
- Check Goose Creek Candles reviews for recurring reports of late or missing shipments.
- Expect good scents and variety but consider the risk of poor customer service and delivery issues.
- Document orders and payment if you expect timely refunds or replacements.
Negative Feedback / Risk Areas
- Repeated complaints of unreachable customer service and nonworking phone numbers.
- Many reports of damaged, missing, or wrong deliveries and difficulty obtaining refunds or replacements.
- Concerns about billing errors and slow order processing.
Positive Feedback
Customers praise the candles' scents, price points, and product variety, and some issues were resolved when contact was eventually made.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Speak to customer service
I need to speak to customer service about my candles. I filled out the form for them to contact me...
nothing!!! Candles are not great at all.
- Very dissatisfied
- Candles have no scent whatsoever while burning
Preferred solution: CHANCE TO SPEAK TO SOMEONE INSTEAD OF THIS WAY. ITS BS!!
User's recommendation: Don’t waste you hard earned $$!!
Maineville, Ohio
Resolved: Order was completely wrong
Opened up my boxes of Goose Creek Candles to find they sent me 13 when I ordered 11. Out of all those candles, only 2 were correct.
I've reached out, asked for a label to return them, and have yet to get an answer. I've spent quite a bit of money with them since I've started ordering from them.
I'd like a return label and a total refund.
Disappointed in their customer service.
- Great scents
- Customer service and no way to talk to anyone
Preferred solution: Full refund
User's recommendation: I'll recommend them if and only if they get their customer service to be more responsive
Forrest City, Arkansas
My package
They delivered my package to the wrong house and there is no way to get in touch with the company I don't know who house this is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder damaged.
My candles were damaged. I even have pictures. The Goose Creek customer service number doesn't even work.
Preferred solution: Full refund
User's recommendation: Don't order goose creek
Troy, New York
2 broken candles
I have 2 broken candles; I didn't cut myself! I have purchased many candles from you, and this has never happened before!
Preferred solution: Warm apple pie, and Georgia peach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken candle on delivery
Well, I have bought from this company for about 4 years. The latest order just arrived today: a broken candle in delivery.
It happens; I have had it happen once or twice before. I was always able to contact them and resolve the issue. Well, not anymore. I made multiple attempts to reach them by phone, but the call won't go through.
They send a code to enter, but it doesn't work. I sent an email. I love their candles, but the personal customer service is gone.
It's not worth the hassle. I guess they don't mind losing the several hundred dollars I spend yearly with them.
- Great scents
- Very bad customer service
Preferred solution: Replacement candle
User's recommendation: Great candles. BAD customer service now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged candle
One of my candles was broken. I hope that it can be replaced.
I'm a very good customer. I'm sure you can clear up the issue.
Preferred solution: My candle replaced
I got a broken candle too....I wanted a replacement but they sent my $$$ back.....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Want to get status of my order delivery!
Do you have a working phone number that I can call to speak to a representative? I was going to place another order, but not now.
- So difficult to speak to an agent
Preferred solution: Deliver product or service ordered
Resolved: They never responded to my message.
No experience , they never responded to my complaint . I sent 2 messages.
It was misdelivered. Never heard from them so I had to work with UPS instead.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I still haven’t received my order and it not even processed it was suppose to be for Christmas
Company fixed the issue and I have been provided with product or service ordered. They finally sent although it was for christmas. Make sure it’s not for a special event.
Very disappointed
This was suppose to be a Christmas gift now i dont know what Im gonna do. Yall need to give me some of my money back if Im not gonna get it by Christmas.
Preferred solution: Full refund
Seattle, Washington
Damaged items
No help with this problem. 1st, no response to emails.
2nd, I called customer service and was told no one was available to assist with my problem. WTH.
I've been a customer for many years, spending hundreds of dollars. This may be the end of our business relationship.
- Nice fragrance
- No support with customer service
Preferred solution: Replacement
User's recommendation: Great candles horrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage delivered to wrong address and they refused to credit or send new order left me with 117.00$ bill and no product!!!!
Offered no compensation for package delivered to wrong address . No credit or refund or send new package! I filed a complaint and contacted better business and Im seeking legal assistance
Endicott, New York
Very poor on Phone
I called 800 775 **** but discounted many times but they never answer !! they are really very bad job!! and stinky worse because candle broken when I open the package..
I will NEVER order any candle anymore!!
User's recommendation: Becky
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking an order
I want to check the pricing on my order yesterday. I want to make sure it was charged the 6 for $60 price.
Preferred solution: A price check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one has yet to contact me concerning my lost package. I really wish a physical living person would call me so I don’t have to spend an hour typing things on a phone..
Text read PKG delivered, delivery man didnt ring buzzer.
Package not left. I would like a telephone call from a physical person.. I need to know where my package is.
User's recommendation: No customer service phone number if package is lost.
York, Pennsylvania
Damaged shipment
Candle was shipped shattered, customer service unavailable. Says you'll get a live person or you get is a recording that says you're being monitored, but no one ever talks to you, hangs up, and goes right to write this call.
- Fast shipping lousy customer service
User's recommendation: Customer service department does not answer calls does not correct issues
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Will you be sending new candles for the broken ones that I received