Goose Creek Candles
Goose Creek Candles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 151 reviews, 19% would recommend, 77% unfavorable sentiment, with pros of great scents and value but high price and widespread dissatisfaction; 50% urge improved customer service and 43% say they won't return.
Key Takeaways for Future Customers
- Check Goose Creek Candles reviews before buying; many praise scent but note service issues.
- Expect possible shipping damage or missing packages and the need to request a refund.
- Be prepared for slow or hard-to-reach customer service when handling billing or replacements.
Negative Feedback / Risk Areas
- Poor customer service and unreachable support.
- Frequent broken or melted candles and damaged deliveries.
- Refunds delayed or unresolved and billing/overcharge complaints.
Positive Feedback
Many customers like the scents, variety, and perceived value of the candles.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 151 reviews, 19% would recommend, 77% unfavorable sentiment, with pros of great scents and value but high price and widespread dissatisfaction; 50% urge improved customer service and 43% say they won't return.
Key Takeaways for Future Customers
- Check Goose Creek Candles reviews before buying; many praise scent but note service issues.
- Expect possible shipping damage or missing packages and the need to request a refund.
- Be prepared for slow or hard-to-reach customer service when handling billing or replacements.
Negative Feedback / Risk Areas
- Poor customer service and unreachable support.
- Frequent broken or melted candles and damaged deliveries.
- Refunds delayed or unresolved and billing/overcharge complaints.
Positive Feedback
Many customers like the scents, variety, and perceived value of the candles.
Media from reviews
Yuba City, California
Failed to receive order
I have failed to make contact with Goode Creek customer service, because I have failed to revive my order!!
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Verified ReviewerResolved: All my candles was broken besides one
Company fixed the issue and I have been provided with product replacement. 5 broken candles was replaced and I'm good with that. Take it up with the company they will fix it.
Not good i have ordered a lot of candles from *** never had this problem even shipped to other people.
Nothing has happened, i would like the candles replaced, and i the delivery person should be recommend because it's like who ever it was just dropped the box so what is going to happen with the broken candles is ups coming back to get them because glass is all in the box so will i get some more candles?
User's recommendation: To be home so you can receive your candles
Cedar Hill, Texas
I just received my order and my wax melts are all melted inside the container they came in
I received my order and all of my wax melts are melted, and they all melted out of the containers and into the packaging. Its all packed it in and I need to talk to somebody about getting some more sent out.
Preferred solution: I would like them to be sent back out and not melted and if you can’t send them without I’m getting melted then I wanna refund and yes, I was out 20 something dollars and I’ve been a customer for a long time and I’ve never had this happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
Damaged Candles
TERRIBLE
The order of my candles were received damaged, I've sent several photos of the damaged products, upon receiving the Email to pre-ordering, says that the fragrance is out of stock, replacing with a new fragrance, upon doing that, i get a subtotal of X amount of dollars, May i just have my refund back of my purchase PLEASE!!!
Preferred solution: Full refund
Paterson, New Jersey
Damaged candle
Candle was delivered broken still waiting to hear back and if theyre going to send me another candle, I havent heard anything other than they received my email, but I wanna make sure its going to be taken care of
- Great candles
Preferred solution: New candle
User's recommendation: Great candles
Miami, Florida
The glass on one of my candle came broken
I love the candles. They smell amazing.
The only issue is that i just received my candles today and one of my candles glass is broken. Other then that everything else is great
Baltimore, Maryland
Broken candles
I opened the box on delivery and there are six broken candles in the box. I'm having a hard time contacting somebody in customer service that keeps going to some AI-generated thing.
Preferred solution: New candles that are not broken
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing candles
- - Candles damaged per UPS.
- - Goose Creek couldn't reconcile two order numbers.
- - UPS refunded the damage; still no candles or delivery date.
In April 1983 Rosenthal left Vegas forever I purchased my candles with the delivery date of July 7th on July 8th I received it email from UPS stating my candles were damaged. On the same day I reached out to goose Creek who had no idea what I was talking about even after I sent them the email.
I didn't received another order number without any delivery information other than seeing my delivery time had expired. I reach back out to the company after speaking to you UPS.
Goose Creek candles tells me that I need to contact another department because my order said deliver although they know it wasn't I then spoke to a different department which only was more frustrating than the whole delivery situation I had to send proof of my correspondence to UPS although UPS already sent goose Creek candles a refund for the damage items and goose Creek candles gave me a different order number for the same candles how this company is unable to research both order numbers that they provided is mind blowing. Needless to say I'm extremely frustrated with goose Creek candles I have no candles no money and no delivery date of paid for a candles
- I never received the candles
- Horrible horrible customer service and delivery issues
Preferred solution: Deliver product or service ordered
User's recommendation: The reviews with less than four stars to see why they were unpleased with goose Creek candles
You called GC too soon. This happened Wednesday.
Who knows the date UPS contacted GC and how long before they sort the matter out. Give it a week.
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Verified Reviewer |
Louisville, Kentucky
Shattered candled in my delivery order
One of my candles was shattered when I received it. I tried to call customer service, but it kept giving me a wrong number. I buy a lot of candles, but I probably won't anymore.
- Good value
- Broken candles and shipping takes too long
User's recommendation: Beware of a lot of shattered candles.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Smyrna Beach, Florida
Missing package
- - Two packages paid for, only one arrived.
- - Missing a paid package; feels ripped off for three candles.
- - Seeks contact to resolve; may stop orders.
Ordered two different orders of candles got one box. The other box never came. I will never order from you guys again.
Paid for two packages and says they both have been delivered, but only one came. I believe I've been ripped off for like three candles.
I wish somebody would get in touch with me. I wish I could call somebody. I've ordered from you guys several times.
I will not order from you anymore if I do not get something done about this. I am missing a package that I paid hard money for.
- Some of the candles smell
- Delivery sucks
Preferred solution: Deliver product or service ordered
User's recommendation: You don’t get what you pay for
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Verified ReviewerGreat candles, but forget trying to call them, they have wrong number to call!
Have a live person that can help u place an order!!! Sometimes texting or virtual assistant isnt enuf!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage in shipping
Have screenshot of delivery it was delivered today my order 2 candles cracked at the glass base of the candles box opened and damaged
Parkville, Maryland
Damage orders
I received my over yesterday and I just opened the package and one of the candles glass jar is broken and cracked.
Preferred solution: I would like the Cool Rain Drops sent to me with out the jar broken.
User's recommendation: Make sure your packaging materials are good enough to keep the jars from breaking
Easton, Pennsylvania
PlugIns
- - Three plug-ins won't fit the holder and the lid won't close.
- - Three units were ruined during use.
- - Customer requests a refund or replacements.
First of all, I tried to call and I cant get through but the reason for my call is I bought 10 plug-ins and three of them. I cant get the thing through the holder.
It wont work. It gets bad and I ruined at least three what is the problem? What could I be doing wrong take that lid off put it up in and it wont go. Makes me so mad.
I bought many of these but I do love love love your candles.
That is my problem. Please see if you can refund me for those three plug-ins or send me new ones thank you.
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Verified ReviewerSomeone stole my package off my porch that got delivered today
My order was taken from my front porch and it's impossible to get ahold of customer service.
I want to get my package off my front porch and it was gone someone stole it apparently took it right off my porch. I don't have a picture to post because someone stole it off my porch I don't have a picture that I can post I don't have anything to show someone stole it
- I love the smell of the plugins if i would have received my order this month this would have been the second time got and reordered plugins from goose creek
- Someone stole the package off my porch to just as soon as it was delivered
Preferred solution: Full refund
Newaygo, Michigan
Clarify my order comes to right address
Placed an order and want it to be shipped to the billing address, not the address on file. Tried to reach out within the half-hour window of placing the order.
Preferred solution: Deliver product or service ordered
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Broken candles. glass everywere.
Can't reach anyone at [GEOGRAPHIC_DATA]. not happy.