Goose Creek Candles

Opened up my boxes of Goose Creek Candles to find they sent me 13 when I ordered 11. Out of all those candles, only 2 were correct.

I've reached out, asked for a label to return them, and have yet to get an answer. I've spent quite a bit of money with them since I've started ordering from them.

I'd like a return label and a total refund.

Disappointed in their customer service.

My candles were damaged. I even have pictures. The Goose Creek customer service number doesn't even work.

Well, I have bought from this company for about 4 years. The latest order just arrived today: a broken candle in delivery.

It happens; I have had it happen once or twice before. I was always able to contact them and resolve the issue. Well, not anymore. I made multiple attempts to reach them by phone, but the call won't go through.

They send a code to enter, but it doesn't work. I sent an email. I love their candles, but the personal customer service is gone.

It's not worth the hassle. I guess they don't mind losing the several hundred dollars I spend yearly with them.

One of my candles was broken. I hope that it can be replaced.

I'm a very good customer. I'm sure you can clear up the issue.

This was suppose to be a Christmas gift now i dont know what Im gonna do. Yall need to give me some of my money back if Im not gonna get it by Christmas.

I called 800 775 **** but discounted many times but they never answer !! they are really very bad job!! and stinky worse because candle broken when I open the package..

I will NEVER order any candle anymore!!

It ended out being great they are replacing my damaged candles it was easy and they replied within less than 24 hrs

Wrong item sent. Hard to find a contact number for them without jumping through hoops.

Then I get a recording when I do find a phone number. This is not good business. I will not be ordering from Goose Creek again.

This was a Christmas gift, and I have to go get another one at this late date. Totally unbusinesslike.

I did not receive my order of candles. I tried contacting the company via email and my email was returned.

I tried contacting them by phone and their number was not working.

I consider this poor customer service and I cant even get anyone to tell me where my order is. I do not plan to place orders with them anymore.

They have had my order for 2 weeks. I ordered $110 worth of candles.

I needed them for a party tomorrow. They ruined it for me.

No updates on delivery status. You cannot talk to a live agent.

I made two orders through Goose Creek on December 2nd and December 4th I have been texting them asking to make sure my orders are here by Christmas I have to have them and they won't email me back or say anything don't expect any help from this company don't bother tring to contact them wast of time

I received notification that my order had been delivered. I could not find it.

I tried to contact goose Creek with no luck. My order still has not been delivered.

Can't find my tracking number and I have not received my candles. And I've given them all information.

And not can seem to help me. And they do not have a toll free number to call to talk to someone all you get is a chat box. And they can't help you at. I did pay a lot of money for my candles.

All I want is my stuff I paid for. And help

I got a wrong order. I got 3 bottles of something that I didn't order and not the 3 wax melts I ordered. The packing slip on the outside of the box was correct, but not the contents of the box.