Goose Creek Candles
Goose Creek Candles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 139 reviews, 20% would recommend, with 77% unfavorable feedback; customers praise scents and value but report high price and widespread dissatisfaction.
Key Takeaways for Future Customers
- Goose Creek Candles reviews note great scents and good value for some purchases.
- Expect potential delivery issues and slow or no responses from customer service.
- Many seek replacements or delivery of goods for damaged orders.
Negative Feedback / Risk Areas
- Poor customer service, unanswered phones and emails.
- Frequent damaged or shattered candles in shipment.
- Complaints about refunds, billing, and order tracking.
Positive Feedback
Customers who had success cite great scents, variety, and good price per candle.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 1.9 star rating from 139 reviews, 20% would recommend, with 77% unfavorable feedback; customers praise scents and value but report high price and widespread dissatisfaction.
Key Takeaways for Future Customers
- Goose Creek Candles reviews note great scents and good value for some purchases.
- Expect potential delivery issues and slow or no responses from customer service.
- Many seek replacements or delivery of goods for damaged orders.
Negative Feedback / Risk Areas
- Poor customer service, unanswered phones and emails.
- Frequent damaged or shattered candles in shipment.
- Complaints about refunds, billing, and order tracking.
Positive Feedback
Customers who had success cite great scents, variety, and good price per candle.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Shattered candled in my delivery order
One of my candles was shattered when I received it. I tried to call customer service, but it kept giving me a wrong number. I buy a lot of candles, but I probably won't anymore.
- Good value
- Broken candles and shipping takes too long
User's recommendation: Beware of a lot of shattered candles.
Parkville, Maryland
Damage orders
I received my over yesterday and I just opened the package and one of the candles glass jar is broken and cracked.
Preferred solution: I would like the Cool Rain Drops sent to me with out the jar broken.
User's recommendation: Make sure your packaging materials are good enough to keep the jars from breaking
Marshall, Texas
Broken candls
Nothing happened ony end when opened candles were broken replacement replace
Replace Replace Replace Replace Replace
User's recommendation: Glass inside be careful
Detroit, Michigan
One of my candles arrived broken
- - I ordered 4 candles and they arrived today; one is broken.
- - I need a replacement for Sparkling Orange Mimosa and this should be resolved ASAP.
I ordered 4 candles and they arrived today. One of them was broken.
I need to get a replacement.
The candle name is Sparkling Orange
Mimosa.
Ive ordered many times with no problems. I need this resolved ASAP
Thank you.
- Great scents long lasting arrive quickly
- Have had none until today
Preferred solution: Full refund
User's recommendation: I do recommend Goose Creek. I’ve ordered many times before with no issues.
Maineville, Ohio
Resolved: Order was completely wrong
- - I received 13 candles instead of 11 and only 2 were correct.
- - I asked for a return label and full refund, I’ve spent a lot with them, but no reply.
Opened up my boxes of Goose Creek Candles to find they sent me 13 when I ordered 11. Out of all those candles, only 2 were correct.
I've reached out, asked for a label to return them, and have yet to get an answer. I've spent quite a bit of money with them since I've started ordering from them.
I'd like a return label and a total refund.
Disappointed in their customer service.
- Great scents
- Customer service and no way to talk to anyone
Preferred solution: Full refund
User's recommendation: I'll recommend them if and only if they get their customer service to be more responsive
Forrest City, Arkansas
My package
They delivered my package to the wrong house and there is no way to get in touch with the company I don't know who house this is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about order
First time I called, hung up on me. Second time, no one answered.
Trying to figure out why Thursday it said my order was sent to UPS. Now here it is Monday and I received another notification saying my stuff has just now been sent too.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder damaged.
My candles were damaged. I even have pictures. The Goose Creek customer service number doesn't even work.
Preferred solution: Full refund
User's recommendation: Don't order goose creek
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy you charge me $21.25?
- - Order 1611****US was delivered and fully paid.
- - An additional $21.25 charge appeared on the account; please clarify.
My name is Beverly Fernández. A few days ago, I placed an order with you (I will include the order number below).
The order was delivered and fully paid. Yesterday, I noticed an additional charge of $21.25 on my account, and I am not sure why this charge was made. I would appreciate it if you could respond as soon as possible and clarify this matter.
Thank you for your prompt attention. Order Number: 1611****US
South Holland, Illinois
My package came and my candles was all broke
- - Candles arrived damaged with several broken units.
- - Requests a replacement or refund.
- - Willing to provide photos and order number if needed.
My name Kimberly Johnson my recent order of candles arrived damaged and several of them are broken. Im disappointed because they were delivered this way.
I would appreciate help with either a replacement or a refund. I can provide photos and my order number if needed.
Thank you for your assistance. Email is {{Redacted}}
Preferred solution: Replacement for my candles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order had a wrong address on it! Why can’t I call customer service??
- - Spent over 3 hours trying to resolve the issue.
- - Wrong address printed on delivery label for Claudia Helle: 1512 8th St NW, Cedar Rapids IA 52405.
I'm so pissed off right now! I have now spent over 3 hrs trying to resolve this issue! Someone printed off a wrong address on my delivery label!!!
From Claudia Helle
1512 8th St NW
Cedar Rapids, Iowa 52405
918-644-****
I need my order!!!
- Ripped me off
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use this company! The Customer Service is aweful! Their 800 numbers don’t go thru. My order has been lost. They can’t do a thing about it! WARNING- don’t use this company!
Troy, New York
2 broken candles
I have 2 broken candles; I didn't cut myself! I have purchased many candles from you, and this has never happened before!
Preferred solution: Warm apple pie, and Georgia peach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with candles
Love the candles but don't like the new way of contacting customer service.
2 Candles Gardina Pedals smoking black soot & wicks won't stay lit. Would like to have them replaced.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken candle on delivery
- - After 4 years, my order arrived with a broken candle.
- - Phone calls won't go through and the entry code doesn't work; I emailed.
Well, I have bought from this company for about 4 years. The latest order just arrived today: a broken candle in delivery.
It happens; I have had it happen once or twice before. I was always able to contact them and resolve the issue. Well, not anymore. I made multiple attempts to reach them by phone, but the call won't go through.
They send a code to enter, but it doesn't work. I sent an email. I love their candles, but the personal customer service is gone.
It's not worth the hassle. I guess they don't mind losing the several hundred dollars I spend yearly with them.
- Great scents
- Very bad customer service
Preferred solution: Replacement candle
User's recommendation: Great candles. BAD customer service now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCandles don’t even have a scent while burning!!! Waste of my money!!! Never again!!!
- - I ordered 3 wick candles hoping for a strong scent, but they don't smell.
- - It's a waste of money since I can't smell them.
CANDLES DO NIT SMELL WHATSOEVER!!! Worst candles I’ve ever bought!!! NEVER WILL I BUY AGAIN AND TOLD EVERYONE!!!
I ordered and received 3 wick candles hoping they would put a great smell in my home. Well, I am highly disappointed because they don't smell whatsoever!
Big waste of money; if I light a scented candle, I'd like to smell it, but NOPE, NOT THESE!
Very dissatisfied buyer who learned a lesson. I'LL BUY MINE ELSEWHERE!
- Do not smell at all when burning
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged candle
One of my candles was broken. I hope that it can be replaced.
I'm a very good customer. I'm sure you can clear up the issue.
Preferred solution: My candle replaced
I got a broken candle too....I wanted a replacement but they sent my $$$ back.....
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Will you be sending new candles for the broken ones that I received