Goose Creek Candles
Goose Creek Candles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 2.0 star rating from 130 reviews, with 21% likely to recommend and a high unfavorable share (77%). Consumers report mainly negative experiences.
Positive Feedback
Customers praise strong scents, good price points, variety, and overall product quality.
Negative Feedback / Risk Areas
- Frequent Goose Creek Candles customer complaints cite poor or unreachable customer service and nonworking phone lines.
- Recurring reports of damaged or broken candles on arrival and wrong or lost deliveries.
- Many customers seek a refund and report difficulties obtaining refunds or replacements.
Key Takeaways for Future Customers
- Check recent Goose Creek Candles reviews before ordering, especially around holidays.
- Document shipments and damages immediately and request a refund if items are missing or broken.
- Be prepared for slow or unreliable customer service and potential shipping delays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goose Creek Candles has a 2.0 star rating from 130 reviews, with 21% likely to recommend and a high unfavorable share (77%). Consumers report mainly negative experiences.
Positive Feedback
Customers praise strong scents, good price points, variety, and overall product quality.
Negative Feedback / Risk Areas
- Frequent Goose Creek Candles customer complaints cite poor or unreachable customer service and nonworking phone lines.
- Recurring reports of damaged or broken candles on arrival and wrong or lost deliveries.
- Many customers seek a refund and report difficulties obtaining refunds or replacements.
Key Takeaways for Future Customers
- Check recent Goose Creek Candles reviews before ordering, especially around holidays.
- Document shipments and damages immediately and request a refund if items are missing or broken.
- Be prepared for slow or unreliable customer service and potential shipping delays.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Broke candles.
To whom it may concern, I reviewed my order, but I have 2 broken candles in my box. Can you send me 2 replacements?
Preferred solution: 2 replacement candles
Maineville, Ohio
Resolved: Order was completely wrong
Opened up my boxes of Goose Creek Candles to find they sent me 13 when I ordered 11. Out of all those candles, only 2 were correct.
I've reached out, asked for a label to return them, and have yet to get an answer. I've spent quite a bit of money with them since I've started ordering from them.
I'd like a return label and a total refund.
Disappointed in their customer service.
- Great scents
- Customer service and no way to talk to anyone
Preferred solution: Full refund
User's recommendation: I'll recommend them if and only if they get their customer service to be more responsive
Forrest City, Arkansas
My package
They delivered my package to the wrong house and there is no way to get in touch with the company I don't know who house this is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder damaged.
My candles were damaged. I even have pictures. The Goose Creek customer service number doesn't even work.
Preferred solution: Full refund
User's recommendation: Don't order goose creek
Troy, New York
2 broken candles
I have 2 broken candles; I didn't cut myself! I have purchased many candles from you, and this has never happened before!
Preferred solution: Warm apple pie, and Georgia peach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken candle on delivery
Well, I have bought from this company for about 4 years. The latest order just arrived today: a broken candle in delivery.
It happens; I have had it happen once or twice before. I was always able to contact them and resolve the issue. Well, not anymore. I made multiple attempts to reach them by phone, but the call won't go through.
They send a code to enter, but it doesn't work. I sent an email. I love their candles, but the personal customer service is gone.
It's not worth the hassle. I guess they don't mind losing the several hundred dollars I spend yearly with them.
- Great scents
- Very bad customer service
Preferred solution: Replacement candle
User's recommendation: Great candles. BAD customer service now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged candle
One of my candles was broken. I hope that it can be replaced.
I'm a very good customer. I'm sure you can clear up the issue.
Preferred solution: My candle replaced
I got a broken candle too....I wanted a replacement but they sent my $$$ back.....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I still haven’t received my order and it not even processed it was suppose to be for Christmas
Company fixed the issue and I have been provided with product or service ordered. They finally sent although it was for christmas. Make sure it’s not for a special event.
Very disappointed
This was suppose to be a Christmas gift now i dont know what Im gonna do. Yall need to give me some of my money back if Im not gonna get it by Christmas.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage delivered to wrong address and they refused to credit or send new order left me with 117.00$ bill and no product!!!!
Offered no compensation for package delivered to wrong address . No credit or refund or send new package! I filed a complaint and contacted better business and Im seeking legal assistance
Endicott, New York
Very poor on Phone
I called 800 775 **** but discounted many times but they never answer !! they are really very bad job!! and stinky worse because candle broken when I open the package..
I will NEVER order any candle anymore!!
User's recommendation: Becky
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one has yet to contact me concerning my lost package. I really wish a physical living person would call me so I don’t have to spend an hour typing things on a phone..
Text read PKG delivered, delivery man didnt ring buzzer.
Package not left. I would like a telephone call from a physical person.. I need to know where my package is.
User's recommendation: No customer service phone number if package is lost.
York, Pennsylvania
Damaged shipment
Candle was shipped shattered, customer service unavailable. Says you'll get a live person or you get is a recording that says you're being monitored, but no one ever talks to you, hangs up, and goes right to write this call.
- Fast shipping lousy customer service
User's recommendation: Customer service department does not answer calls does not correct issues
Fulton, New York
Broken candles
It ended out being great they are replacing my damaged candles it was easy and they replied within less than 24 hrs
User's recommendation: They were great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warwick, New York
Haven’t received order. Place December 10Th
Just receiving my order today Dec 27th from December 10th! The candles were Christmas Presents and they offered no help to me at all!
You cant even get them on the phone! Very very poor customer service. They could have at least put on their website that there is a chance you wont get your product by Christmas but nothing! They usually deliver within 3 days max!
It was just unacceptable!! Other companies at least offer something.
So to me I was just an *** Sorry for my language! I guess they have enough customers not to have to worry about poor ratings.
User's recommendation: DON’T ORDER CANDLES IN THE MONTH OF DECEMBER BECAUSE YOU WONT GET YOUR CANDLES UNTIL AFTER CHRISTMAS!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item sent
Awful. Sent wrong item.
Can’t get in touch with anyone never contacted me.
I am highly disappointed in them. First time user and last
Wrong item sent. Hard to find a contact number for them without jumping through hoops.
Then I get a recording when I do find a phone number. This is not good business. I will not be ordering from Goose Creek again.
This was a Christmas gift, and I have to go get another one at this late date. Totally unbusinesslike.
Preferred solution: Full refund
User's recommendation: Don’t buy from Goose Creek
They never responded to my message.
No experience , they never responded to my complaint . I sent 2 messages.
It was misdelivered. Never heard from them so I had to work with UPS instead.
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Will you be sending new candles for the broken ones that I received