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This month the number of Goose Creek Candles customer service requests is much higher than usual.

Contact Goose Creek Candles Customer Service

Goose Creek Candles Phone Numbers and Emails

Toll-Free Number:

  • (800) 775-1388
Call customer service

Customer Service:

  • (843) 321-9990
    App Support
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Goose Creek Candles Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Goose Creek Candles Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email

  • The best phone number to call Goose Creek Candles is 8007751388. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 15% of customers reported contacting a real person successfully.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Goose Creek Candles may ask you for the following information to identify you as a customer: order id or tracking no, email or address or zip code.

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How to Contact Goose Creek Candles?

Most Popular Number:

(800) 775-1388
Total calls: 874 Issues resolved: 25 Last call: Jan 13, 2026

Goose Creek Candles customer service phone number is 800 775 1388. The telephone number allows you to get in touch with the company representatives to ask for information about products, receive assistance, and solve problems with ordering the return. Clients can speak with the customer care department members directly and receive guidance. The Goose Creek Candles hours are Monday through Friday from 8:30 a.m. to 4 p.m. EST. The Goose Creek Candles phone number is accessible within the indicated period. You can text the number regardless of the business hours.

Goose Creek Candles email is support@goosecreekinc.com. You can draft and send the letter to the email address of the company. Describe the difficulties you have, and provide your contact information. The format of email messaging allows you to attach files. The response will be available in 2-3 days on your email address. Customers can ask for a callback from the Goose Creek Candles customer service.

Goose Creek Candles address is 1498 S Wallace Wilkinson Blvd. Liberty, Kentucky 42539
United States. The corporate office of the company places the key specialists and plants where the production is made. You can use the Goose Creek Candles headquarters to reach the assistants of the leading departments and send the letter via the post office.

Goose Creek Candles website offers an online chat to reach the assistance in a few minutes. Open the site and click the blue icon on the right side of the page. Indicate your question in the search field and review the answer. The chat is available Monday through Friday from 8:30 a.m. to 4 p.m. EST.

PissedConsumer Club

Contact Information

Goose Creek Candles Website:

Goose Creek Candles Help Center:

Corporate Office Address:

Goose Creek Candle Inc.
1498 S Wallace Wilkinson Blvd.
Liberty, Kentucky 42539
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:30am - 4:00pm (EST)

More contact details

Goose Creek Candles Customer Service Reviews

1.7 / 5
Poor
See all 275 reviews
Linda S Dfr
Poor communication
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I received notification that my order had been delivered. I could not find it.

I tried to contact goose Creek with no luck. My order still has not been delivered.

Patricia S Xyv
Haven’t received order. Place December 10Th
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Just receiving my order today Dec 27th from December 10th! The candles were Christmas Presents and they offered no help to me at all!

You cant even get them on the phone! Very very poor customer service. They could have at least put on their website that there is a chance you wont get your product by Christmas but nothing! They usually deliver within 3 days max!

It was just unacceptable!! Other companies at least offer something.

So to me I was just an *** Sorry for my language! I guess they have enough customers not to have to worry about poor ratings.

Linda S Dfr
Did not receive my order
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I did not receive my order of candles. I tried contacting the company via email and my email was returned.

I tried contacting them by phone and their number was not working.

I consider this poor customer service and I cant even get anyone to tell me where my order is. I do not plan to place orders with them anymore.

Lew Aif
Lost package
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

My package was never delivered it shows it was but I never got it can you help me please to see what we can do about it

How Good is Goose Creek Candles's Customer Service?

Phyllis H Dit
Phyllis H Dit
Feels Satisfied | Jan 02, 2026

I have told many ppl about how well your candles burn,but since then I would give a 2vstar

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Sherry O Uge
Sherry O Uge
Feels Disappointed | Dec 21, 2025

Awful. Sent wrong item. Can’t get in touch with anyone never contacted me. I am highly disappointed in them. First time user and last

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Brenda H Xvd
Brenda H Xvd
Feels Disappointed | Dec 20, 2025

Very disappointed

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Nikia D Wef
Nikia D Wef
Feels Disappointed | Oct 07, 2025

I sent a email and know response back

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Christina W Myo
Christina W Myo
Feels Disappointed | Aug 06, 2025

When there is a complaint I except to speak to someone to get resolved and that didn't happen

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Quran Jvh
Quran Jvh
Feels Disappointed | Jan 20, 2024

Terrible, I want a full refund as you never delivered my candles

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Summary of Goose Creek Candles Customer Service Calls

936 TOTAL
CALLS
00:52 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Goose Creek Candles?

Shipping and Delivery Question:

  • “Stolen package”
  • “Stolen packages”
  • “Wrong address”

Product/ Service Question:

  • “Damaged order”
  • “Broken candles”
  • “Broken candkes”

Request for Information Question:

  • “I want to know if I have another order coming”
  • “Check on my reffund”
  • “To ask about orders”

Return/ Replace Question:

  • “NEED A RETURN LABEL”
  • “No return email”
  • “Change of address on order”

Payments and Charges Question:

  • “Fraudulent order, I did not make of $111.78”
  • “Coupon code nor link is allowing me to use my exclusive 60% coupin”
  • “Payment method wasn't my option”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel order”
  • “Canceled order”

Account Question:

  • “Code not working I put 8 candles in so one of them should be 9.99”
  • “My bank account was charged 2 different amounts for 1 order”
  • “Forgot to update New phone number”

Cards Question:

  • “Gift card”
  • “Missing gift card”
  • “No gift card can't find it”

Refund Question:

  • “Refund”
  • “Did your receive my order? was send back wanting to know when I'm gonna get a refund on on that”

Staff Question:

  • “Horrible customer service”
  • “Customer service sucks”

Website/ Application Question:

  • “Would like to make a large order but not sure of the legit website I don't want to get scared AGAIN”

Other Question:

  • “My order”
  • “New order info”
  • “I was not sent the Candle fragrance I orderedd”

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