Anonymous

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Verified Buyer
| map-marker New Orleans, Louisiana

I ordered on December 7th and haven’t received anything

Contains 1 confidential file for company representatives

I still havent received my candles, I dont understand why I havent, this is ridiculous!!! And these were Christmas presents for friends and family.

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User's recommendation: Don’t order from this company

Tammy P Rqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I intentions were not to use this website nor rate this company before I received my product but I could not find anywhere that I could get in touch with this company to get my information.

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Status of my order: my account was debited on 12/05/24 and it is now 12/13/24. I do hope that you did not use USPS for the shipping method due to the fragile contents. Please advise ASAP.

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Loss:
$40

Preferred solution: Deliver product or service ordered

User's recommendation: Not to shop where you can not contact the company

Helen T Qtm

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Verified Reviewer

Broken candles

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My delivery was received last night. I opened the box today and my candles were broken with shattered glass everywhere. I would like to be able to get a replacement. I threw them out because of the mess in the box. There was not enough cushion inside the box to support them.

My number is (719) 338-****.

My name is Helen Toloza.

Please, can I get a message back on this matter? It was my first order and I'm a little disappointed.

Thank you for your patience and support.

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Loss:
$34
Pros:
  • Delivered quick
Cons:
  • Not secure enough

Preferred solution: Full refund

User's recommendation: Please have them cushion more

Marcelyn Mbn
map-marker Mobile, Alabama

Missing order

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My recent order never showed up and I want it . I have No tracking , no info at all and I have no idea what happened to them

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Mouhamadou Tmz
map-marker Farmingdale, New York

Defective candles/slow delivery

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I ordered candles 12/8 for Christmas gifts. Just received them today 1/2 and 2 of the candles are defective. Website will not allow you to email them and there is no phone number listed on website

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Raela Cse
map-marker Henderson, Nevada

Terrible communication

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I ordered these on the 14th of December, Ive got no information on expected delivery, shipped or not ! I should have went to Walmart to try them since they sell this brand there !

My biggest complaint IS they save your payment information to a third party called Shop Pay whatever that is..I logged on there and deleted everything I could would not let me delete my phone # ..

I would never order from the Company again! Since they have big box accounts they dont need my business.

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User's recommendation: Don’t Bother

Anonymous
map-marker Mesquite, Texas

Missing merchandise

Place to order in November the last year of 24 I still have asked to you yet to see my candles arrive. The only feedback Im getting from the company is the feedback of emails which is an automated system and the information of contact your post office.

The package never moved through the post office.

I never received my product, but they certainly received my money. As a company you would think that they would refund your money and or replace the shipment.

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User's recommendation: Recommend recommendations for this company is very bleak

Anonymous
map-marker Mesquite, Texas

Never received my package of candles. My order number is. 1079

I never received my order of candles from goose Creek candle company. They will not make good on the sale.

They keep telling me to find out what happened with my post office. They have no regulation of the package coming through their system.

Seems as though they should replace my package. I have bought quite a few candles and have expected them now for two months.

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User's recommendation: Call and speak with someone do not use their computer purchase system

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cincinnati, Ohio

Can’t track my package my name is Chastity Dabner order number 1460****US

Contains 1 confidential file for company representatives

I am trying to track my order and it say it doesnt exist I need someone to contact me regarding this issue please.

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Katharine H Cgs

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Verified Reviewer

Won't let me order never got a code for the email this is horrible tried 3 days

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I can't order on the website. I've tried for 3 days, but it keeps going off the screen. This is ridiculous, I can't even call.

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Pros:
  • Price the cons the

Preferred solution: To place an order

User's recommendation: Good luck trying to order

Anonymous
map-marker Athens, Georgia

No updates on order for 2 weeks

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The holidays are difficult for me. I had hoped that I could have had a special moment with my daughter. Just so disappointing.

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User's recommendation: Beware. You never know what customer service you will get from them

Anonymous
map-marker Athens, Georgia

No updates on order for 2 weeks

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I had hoped to have a special moment with my daughter. Very disappointing. I hope to make sure I will not make another mistake like this ever again.

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User's recommendation: Avoid them.

Kelda Fbh

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Verified Reviewer
| map-marker Hilliard, Ohio

Order never arrived it’s been 10 days.

Placed my order 10 days ago have not received my purchase .these are Christmas gifts . Im very disappointed .

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Anonymous
map-marker Woodville, Alabama

I know it's a busy time & a big sale. My package hasn't even shipped out yet. One of my orders was canceled & I placed the same order again & it is paid for but not shipped out. I love the 1st order I

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I hope I hear something back. I love the order I placed I need it by next week.

Please, ck on this for me. These are very special people I ordered these for

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User's recommendation: I love these candles

Anonymous
map-marker Selbyville, Delaware

Super late

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Order still not shipped two weeks later. Its a freaking candle! Dont order from here.DO NOT order from here!!!

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User's recommendation: Don’t order from her n