Goose Creek Candles
Reviews and Complaints
Minneapolis, Minnesota
Order
- - I keep receiving emails about sale items.
- - My order, totaling $188, was canceled the next day with a generic form letter for unforeseen circumstances.
I keep receiving emails from the company about items on sale. So I took a long time picking the products I wanted, and my order came to $188.00, so that tells you how long it took to order.
Well, the next day, with no explanation, just a generic form letter saying they canceled my order for unforeseen circumstances. What is that???
Is the company closed or what? If it is, stop messaging me and everyone else.
- Great scents
- Extremely poor customer service and no phone
Preferred solution: An apology and explanation
Resolved: They never responded to my message.
No experience , they never responded to my complaint . I sent 2 messages.
It was misdelivered. Never heard from them so I had to work with UPS instead.
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Verified ReviewerResolved: I still haven’t received my order and it not even processed it was suppose to be for Christmas
Company fixed the issue and I have been provided with product or service ordered. They finally sent although it was for christmas. Make sure it’s not for a special event.
Very disappointed
This was suppose to be a Christmas gift now i dont know what Im gonna do. Yall need to give me some of my money back if Im not gonna get it by Christmas.
Preferred solution: Full refund
West Des Moines, Iowa
Faulty candles
- - Ordered four candles; three were broken.
- - The last candle burned through the glass and cracked it; five attempts yielded a coupon to cover one candle.
I've never been treated so poorly. I ordered four candles, three were broken or defective.
After five tries to ccontact customer service, I get a coupon to cover one candle. I was also burned by the last candle, it burned through the plastic lining of glass ccontainer.
The wick was so off it burned against the glass, cracking it. Never Never again!
Seattle, Washington
Damaged items
- - No help with this problem and no response to emails.
- - I've been a long-time customer who spends hundreds, and this may end the relationship.
No help with this problem. 1st, no response to emails.
2nd, I called customer service and was told no one was available to assist with my problem. WTH.
I've been a customer for many years, spending hundreds of dollars. This may be the end of our business relationship.
- Nice fragrance
- No support with customer service
Preferred solution: Replacement
User's recommendation: Great candles horrible customer service
Fort Wayne, Indiana
Placed order sunday and again no order number to track er
Phone rang and then cut off twice. Now I'm always having trouble getting a hold of someone. The first two times I ordered, it was great; now I'm having issues.
- Love the candles
- Customer service not good
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak to customer service
I need to speak to customer service about my candles. I filled out the form for them to contact me...
nothing!!! Candles are not great at all.
- Candles have no scent whatsoever while burning
- Very dissatisfied
Preferred solution: CHANCE TO SPEAK TO SOMEONE INSTEAD OF THIS WAY. ITS BS!!
User's recommendation: Don’t waste you hard earned $$!!
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Verified Reviewer |
Fortville, Indiana
Mistake on my order
- - Ordered wax melts by mistake instead of plug-in refills.
- - They want to know how to mail them back after receipt to order the correct item.
I thought I was ordering the refills for my plug-in, and apparently, I ordered wax melts, which was my mistake. But I want to know how, once I received them, I can mail them back so that I can order the correct thing.
Preferred solution: Plug in refills
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Verified ReviewerMy order had a wrong address on it! Why can’t I call customer service??
- - Spent over 3 hours trying to resolve the issue.
- - Wrong address printed on delivery label for Claudia Helle: 1512 8th St NW, Cedar Rapids IA 52405.
I'm so pissed off right now! I have now spent over 3 hrs trying to resolve this issue! Someone printed off a wrong address on my delivery label!!!
From Claudia Helle
1512 8th St NW
Cedar Rapids, Iowa 52405
918-644-****
I need my order!!!
- Ripped me off
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use this company! The Customer Service is aweful! Their 800 numbers don’t go thru. My order has been lost. They can’t do a thing about it! WARNING- don’t use this company!
Minneapolis, Minnesota
Very poor customer service!
- - Ordered 4 candles; three damaged (wicks off center; two with broken glass).
- - Six emails, coupon offered; last candle burned through liner to glass.
I began having issues when I ordered four candles from company site. Three were damaged immediately.
Wicks off center, broken glass on bottom of two. I had to email them ..six times. They sent me coupon for one candle, I pay shipping. Last straw, my last candle burned through plastic liner, to glass and cracked it.
I burned myself and I was fed up. I tried again to contact.
Now..they are making it my fault. I'm sooo done.
User's recommendation: Better make sure you never complain.
Williamstown, New Jersey
Damaged candles
- - Two candles arrived with shattered glass.
- - Please call me at 609605**** or provide a number I can call; I will wait for a favorable response.
My candles arrived, and two of them had shattered glass. Please call me at 609-605-****.
Thank you, and I will wait for a favorable response. You can call me at the number I provided or give me a number I can call.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage delivered to wrong address and they refused to credit or send new order left me with 117.00$ bill and no product!!!!
Offered no compensation for package delivered to wrong address . No credit or refund or send new package! I filed a complaint and contacted better business and Im seeking legal assistance
Endicott, New York
Very poor on Phone
- - Phone support at 800 775 **** did not answer after multiple calls.
- - Candle arrived broken and had a bad odor.
- - I will not order candles again.
I called 800 775 **** but discounted many times but they never answer !! they are really very bad job!! and stinky worse because candle broken when I open the package..
I will NEVER order any candle anymore!!
User's recommendation: Becky
Detroit, Michigan
With me talking to someone the same day was very concerning of them
- - I love the candles' scent.
- - They last a long time.
- - I would recommend them to everyone I know, and they'll be gifts for family and friends.
I love the smell of the candles because they last a long time and I would recommend them to everyone that I know to me the candles will be my Christmas gift to my family and friends far and near because they smell just that good to me.
Buffalo, New York
To express my dissatisfaction!!!
MY CANDLES DO NOT EVEN HAVE A SCENT. HUGE WASTE OF MONEY.
IVE TOLD EVERYONE I KNOW TO NOT BOTHER BUYING THEM.
I HAD HIPED THEY WOULD SMELL NICE WHEN BURNING BUT I WAS TOTALLY WRONG!!! 
User's recommendation: Do NOT buy unless you like being DISAPPOINTED!!!! Have NOT one bit of scent when burning!!!!
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